Some of you may be waking up today to find an email from Amazon in your inbox claiming the company has disclosed your name and email address. It isn’t a scam email, Amazon really has screwed up somehow and shared your personal details.
As BetaNews reports, the email Amazon sent is quite obscure. If you are one of the unlucky few (and we don’t know how few there are) then you’ll have Amazon explain that, “our website inadvertently disclosed your name and email address due to a technical error.” The email goes on to say that the issue has been fixed and it wasn’t the customer’s fault. What it fails to do is explain exactly what happened.
Amazon sent the email from a notification-only address, so customers can’t respond to it and request more details. On the Amazon forums there’s suspicion over whether this is real, but it is, Amazon just isn’t really talking about it. BetaNews contacted the company’s PR department, but its response was just as obscure, “We have fixed the issue and informed customers who may have been impacted.”
I’m pretty sure customers receiving this email would very much like to know where their details were disclosed, for how long, and what technical error caused it. For now, it would be wise to change the password associated with the email address Amazon disclosed just to be extra safe.
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